Covid-19

Update 28th June 2021

WE ARE OPEN!

 

Please be aware that we will do everything possible to ensure your delivery gets to you in the stated time scales, but our delivery partners may have some issues because of the ongoing pandemic causing delays. Please bear with us during these difficult times.

With the situation regarding COVID-19 changing day-to-day, please ensure you check back here for regular news on our response.

Update 4th January 2021

To our customers

In accordance with government guidelines regarding COVID-19, Angling Direct have closed all 38 of our nationwide store but continue to offer a Call + Collect service.

Our online service – www.angling direct.co.uk – remains fully operational, with free delivery on all orders over £16.

This is how it works:

Simply call up, place an order and head to the store to collect your tackle. However, the store itself is not open in its usual capacity, and you are only permitted to visit when utilising the Call + Collect service.

Once you have called and placed your order – take note of the product reference, as this will make the process easier – payment will be taken over the phone via card and you will arrange a pick up time with our in-store colleague.

When collecting your purchase, you will be asked for proof of ID and the card with which you made the payment - The transaction can only be completed by the card holder - no exceptions.

There are also a few social distancing guidelines to adhere to:

• When queuing outside, please stay 2 metres apart (please use floor markings).
• Please always respect and maintain a 2-metre distance between yourself and others, customer or staff.
• When collecting goods, please place your card and ID on the Call + Collect counter and step 2 metres away from the till/serving area.
• Many thanks for your continued support and cooperation.

Update 26th December 2020

With the recent decision from the government to announce new tougher Tier 4 restrictions, 12 of our stores will now be operating a Call + Collect service like before.

The stores affected are listed below:

• Ashford - 01233 630 914
• Chelmsford - 01245 352 300
• Crayford - 01322 554 545
• Farlows - 01753 639 222
• Guildford - 01483 303 419
• Milton Keynes - 01908 234 144
• Peterborough - 01733 551 053
• Rayleigh - 01268 777 127
• Reading - 01189 412 896
• Sittingbourne - 01795 426 011
• Slough - 01753 517 461
• Waltham Cross - 01992 769 769
• Norwich - 01603 400 757
• Colchester - 01206 579 001
• Beccles - 01502 713 379
• Wroxham - 01603 782 679

This is how it works:

Simply call up, place an order and head to the store to collect your tackle. However, the store itself is not open in its usual capacity, and you are only permitted to visit when utilising the Call + Collect service.

Once you have called and placed your order – take note of the product reference, as this will make the process easier – payment will be taken over the phone via card and you will arrange a pick up time with our in-store colleague.

When collecting your purchase, you will be asked for proof of ID and the card with which you made the payment - The transaction can only be completed by the card holder - no exceptions.

There are also a few social distancing guidelines to adhere to:

• When queuing outside, please stay 2 metres apart (please use floor markings).
• Please always respect and maintain a 2-metre distance between yourself and others, customer or staff.
• When collecting goods, please place your card and ID on the Call + Collect counter and step 2 metres away from the till/serving area.

Many thanks for your continued support and cooperation.

Update 21st December 2020

With the recent decision from the government to announce new tougher Tier 4 restrictions, 12 of our stores will now be operating a Call + Collect service like before.

The stores affected are listed below:

• Ashford - 01233 630 914
• Chelmsford - 01245 352 300
• Crayford - 01322 554 545
• Farlows - 01753 639 222
• Guildford - 01483 303 419
• Milton Keynes - 01908 234 144
• Peterborough - 01733 551 053
• Rayleigh - 01268 777 127
• Reading - 01189 412 896
• Sittingbourne - 01795 426 011
• Slough - 01753 517 461
• Waltham Cross - 01992 769 769

This is how it works:

Simply call up, place an order and head to the store to collect your tackle. However, the store itself is not open in its usual capacity, and you are only permitted to visit when utilising the Call + Collect service.

Once you have called and placed your order – take note of the product reference, as this will make the process easier – payment will be taken over the phone via card and you will arrange a pick up time with our in-store colleague.

When collecting your purchase, you will be asked for proof of ID and the card with which you made the payment - The transaction can only be completed by the card holder - no exceptions.

There are also a few social distancing guidelines to adhere to:

• When queuing outside, please stay 2 metres apart (please use floor markings).
• Please always respect and maintain a 2-metre distance between yourself and others, customer or staff.
• When collecting goods, please place your card and ID on the Call + Collect counter and step 2 metres away from the till/serving area.

Many thanks for your continued support and cooperation.

Update 2nd December 2020

We are happy to announce that on December 2nd, all of our 38 nationwide stores will reopen

It's been great to see so many of you take advantage of our Call + Collect service, but we are over the moon to be welcoming you back in store.

So you can safely browse all the top brands and tick those items off your Christmas list, there will be several in store safety measures still in place.

To ensure the safety of both our colleagues and customers, there are some in-store social distancing guidelines in place for the foreseeable future:

• We will be restricting the number of people in store at any one time, this is dependent on the size of the store and will differ from store to store.
• Please wait outside, keeping 2m apart until advised to enter.
• A one-way system implemented is implemented.
• Please use hand sanitiser provided before entering.
• We will provide disinfectant for baskets.
• We strongly advise that card payments are used where possible.
• Contactless is now £45.
• Apple pay is accepted - there is no limit on spend.
• Please keep 2m apart at all times.
• When paying, place items on counter and stand back behind the line until we are ready to take payment.

Update 12th November 2020

With the recent decision from the government to reinstate a nationwide lockdown, Angling Direct are required to close the doors of all 38 UK stores.

It wont quite be business as usual, but we are pleased that you can still utilise a Call + Collect service at all 38 sites.

This is how it works:

Use our Store Finder to locate your local Angling Direct, then simply call up, place an order and head to the store to collect your shiny new tackle. However, the store itself is not open in its usual capacity, and you are only permitted to visit when utilising the Call + Collect service.

Once you have called your local store and placed your order - take note of the product reference, as this will make the process easier - payment will be taken over the phone via card and you will arrange a pick up time with our in-store colleague.

When collecting your purchase, you will be asked for proof of ID and the card with which you made the payment - The transaction can only be completed by the card holder - no exceptions.

There are also a few social distancing guidelines to adhere to:

• When queuing outside, please stay 2 metres apart (please use floor markings).
• Please always respect and maintain a 2-metre distance between yourself and others, customer or staff.
• When collecting goods, please place your card and ID on the Call + Collect counter and step 2 metres away from the till/serving area.

Please note, any live maggot or caster orders will be supplied in heat sealed bags, rather than using the customers’ own bait boxes.

Once again, thank you for your ongoing patience and understanding whilst we all work together to conduct safe social distancing in order to tackle the Coronavirus.

Update 24th June 2020

With face coverings now mandatory in shops and supermarkets, all customers and visitors must wear a face covering before entering and whilst inside our stores. This is a legal requirement in line with the UK Governments control measures in reducing the spread of COVID-19.

Children under the age of 11 and others with medical conditions are exempt from this requirement. Please speak to the store colleagues if you believe you fall within the exemption categories.

Many thanks for your continued support and cooperation.

Update 15th June 2020

Angling Direct are delighted to announce that all 36 of our nationwide stores – including the shiny new Bristol store – will open from Monday 15th June.

The lockdown in response to the COVID-19 outbreak has proved to be a challenge for everyone, we have had to adapt our service throughout with the introduction of Call + Collect and tailoring or operations towards greater output from our online store.

We also appreciate it has been difficult for you, our customers, and would like to thank you for your understanding and cooperation throughout this period. It has been a genuine pleasure to see you all back out on the bank since the easing of social distancing guidelines.

We are, however, returning to something closer to normality this week with all our stores reopening. We have worked tirelessly to ensure stock levels in store are ready for your return, and as always our helpful, expert staff will be on hand to advise you on your angling. The tackle shop is well and truly back.

To ensure the safety of both our colleagues and customers, there are some in-store social distancing guidelines in place for the foreseeable future:

• We will be restricting the number of people in store at any one time, this is dependent on the size of the store and will differ from store to store.
• Please wait outside, keeping 2m apart until advised to enter.
• One-way system implemented.
• Please use hand sanitizer provided before entering.
• We will provide disinfectant for baskets.
• We strongly advise that card payments are used where possible.
• Contactless is now £45
• Apple pay accepted- no limit on spend.
• Please keep 2m apart at all times.
• When paying, place items on counter and stand back behind the line until we are ready to take payment.

Update 8th June 2020

With adherence to government guidelines we are happy to announce that we are now able to offer a Call + Collect service, from all 36 of our nationwide stores, including our new Bristol branch.

Update 3rd June 2020

With the Government’s latest announcement, Angling Direct can happily share that 30 of our stores will be open from Wednesday, June 3rd for Call and Collect services only. The 30 stores available for our Call + Collect service are listed below.

 

Call + Collect – June 3rd

1. Birmingham

2. Rayleigh

3. Swindon

4. Norwich

5. Sheffield

6. Waltham Cross

7. Bristol

8. Warrington

9. Manchester

10. Farlows

11. Barnsley

12. Milton Keynes

13. Leeds

14. Rotherham

15. Ashford

16. Chelmsford

17. Colchester

18. Guildford

19. Hull

20. Lincoln

21. Nottingham

22. Peterborough

23. Preston

24. Reading

25. Scunthorpe

26. Slough

27. Stoke

28. Sutton

29. Wigan

30. Wilmslow 

 

This is how our Call + Collect  service will work:

The selected Angling Direct stores will all run a Call + Collect service, whereby you can, literally, call up and place an order and then head to the store to collect up your shiny new tackle. However, the store itself is not open in its usual capacity, and you are only permitted to visit our stores to utilise the Call + Collect service.

• Call your local store and place your order.
• Please take note of the products reference or SKU number, this will make the process easier and quicker for both parties.
• Payment will be taken over the phone via your debit or credit card, and you will need to arrange a collection time with one of our in-store colleagues.
• When collecting your purchase, at your allotted time, you will be asked for proof of ID and the card with which you made your payment. PLEASE NOTE: The transaction can only be completed by the cardholder - no exceptions can be allowed.
• Latest Call + Collect store collection slot will be at 4pm.

 

From Monday 15th June 2020:

Angling Direct is thrilled to announce that our brand-new Bristol store is planning to open on June 15th, alongside all 35 of our other nationwide stores.

As well as having the opportunity to explore your shiny new AD Bristol store, you will also be able to speak to your Bristol AD team and check out the latest products from top brands such as; Nash, Daiwa, Trakker, Fox, Preston, and Angling Direct’s very own brand, Advanta.

To keep our colleagues and customers safe, we have changed the way our stores operate. Please adhere to the following guidelines when in store:

• When queuing outside, please stay 2 metres apart and use the floor markings that are laid out clearly.
• Please always respect and maintain a 2-metre distance between yourself and others.
• When paying for goods, please place goods on the counter and step 2 metres away from the till/serving area.
• The preferred payment method available is credit/debit card

We realise some of these changes may feel inconvenient. Please consider our incredible colleagues who are playing a vital role in implementing and adjusting to these new ways of living and working and we will continue to do everything we can to continue delivering the remarkable customer service we are proud of.  

We want to thank you for your part in ensuring we all act responsibly.

 

Update 27th May 2020

Angling Direct have some positive news to share in these testing times. With adherence to government guidelines we are happy to announce that as of June 1st, we are able to offer a Call + Collect service, from 6 of our stores.

It won’t quite be business as usual, but we are excited to be working towards normality and hope to open more stores as soon as we can.

The 6 stores available for our Call + Collect service are as follows; Birmingham (01213 443 333), Rayleigh (01268 777 127), Swindon (01793 496 004), Norwich (01603 400 757), Sheffield (01246 291 155) and Waltham Cross (01992 769 769).

An update message from Angling Direct

Whilst everyone at Angling Direct is euphoric about being able to fish again, we will be seeking further advice and guidance from the Government before reopening of all 36 of our nationwide stores.

Thankfully, our online service will remain operational, and with free delivery on orders over £16, this is a great opportunity to utilise the time and get all set for your next trip, all from the comfort of your sofa.

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A message from Angling Direct

As the world continues to come to terms with the reality of confronting the novel coronavirus (COVID-19) we here at Angling Direct wish to assure you that we are taking every precaution to ensure the service we provide is optimised to prioritise the health and safety of our customers, employees and their families.

All AD sites – including warehouses and offices – already follow existing hygiene protocols, these measures have been heightened during this period and will continue to be monitored and adjusted where necessary, in accordance with Public Health England and Government guidance.

In accordance with government guidelines, all 36 of Angling Direct’s nationwide stores remain closed.

With that in mind, our online service – www.anglingdirect.co.uk - is still able to operate safely and efficiently, with measures being put in place to ensure the protection of our colleagues and customers. With free delivery on orders over £16, this is a great opportunity to utilise the time and get all set for your next trip, all from the comfort of your sofa.

Our Customer Services team are also able to remain operational whilst adhering to government guidelines on social distancing. The team are safely on hand to answer your questions on any of our products, delivery enquiries, finance options and any general queries. Contact the team on, +441603 400870

If you’re struggling to get your fishing fix, subscribe to Angling Direct’s YouTube channel – ADTV. There is a whole host of content available; rig tutorials, tackle reviews, AD365, live streams, Phil Spinks Specimen Series, Widget’s Match Masterclass, AD Bait Kitchen and much, much more.

Additionally, Hassan will be joined by a plethora of recognisable faces from all fishing disciplines for daily lives on both Instagram and Facebook, be sure to tune in to stay up to date with the latest developments within the fishing industry.

We can’t wait to get back out on the bank, the first social back on your favourite venue is going to be special, but in the meantime, stay at home and please stay safe.

FAQs

Can I place an order? Will my delivery arrive?

Yes, Angling Direct’s online service remains operational in accordance with government guidelines.

Are delivery times affected?

We are currently working on an expected delivery time of 12-14 working days, but ask that you remain cooperative with us during these testing times.

Can I return items?

Yes, any unwanted items can be returned within 30 days of receipt, these items must be unused and in their original packaging. Goods can be exchanged for a refund or exchange.

What are Angling Direct doing to ensure the safety of its colleagues?

All AD sites – stores, warehouses and offices – already follow existing hygiene protocols, these measures have been heightened during this period and will continue to be monitored and adjusted where necessary, in accordance with Public Health England and Government guidance.

Our Customer Services team are also able to remain operational whilst adhering to government guidelines on social distancing. The team are safely on hand to answer your questions on any of our products, delivery enquiries, finance options and any general queries. Contact the team on, +441603 400870

Is it possible to reduce contact with the driver when they deliver my order?

Yes. Angling Direct’s delivery associates and partners have been advised to reduce contact with customers, this may include placing packages at the customer’s doorstep and stepping back. If an ID check is required, which is usually the case with Parcel Force, the driver will complete the check at a distance. They will not be handing over our hand-held devices to customers to capture electronic signatures. Drivers will instead log the first and last name of the person accepting the item, then put 'XP1' in the signature field, and we will record the geolocation of the delivery. This will apply to all deliveries that normally require a signature.

Are Angling Direct stores open?

No. Angling Direct stores remain closed until we receive further guidance from Government. However, our online service - www.anglingdirect.co.uk - remains operational, with free delivery on orders over £16. We are doing this to ensure both customer and colleague safety.

Can I order using Click + Collect?

Not at this time. Angling Direct stores remain closed until we receive further guidance from Government. However, our online service - www.anglingdirect.co.uk - remains operational, with free delivery on orders over £16. We are doing this to ensure both customer and colleague safety.

Can you take my order now, over the phone?

Yes, our customer services team will be happy to help.

What is the current expected delivery time?

4-7 working days, we always try to process orders as quickly as possible, but sometimes with increase periods of high volume, this may stretch to a longer turnaround, especially in the current lockdown situation.

Can I go fishing?

Yes, only in England. You can go alone or take this opportunity to introduce a member of your immediate household to angling, you should still adhere to social distancing guidelines. Check availability with your chosen venue before travelling.

What do I need to go fishing?

If you're new to angling or you've had a lapse away from the sport in recent years, but fancy giving it a go our customer services are on hand to assist you with purchases, you can find helpful guides and tutorials on the Angling Direct YouTube channel, ADTV. We have also created several bundle deals to help you get out on the bank for the day. Do not forget you will need a valid fishing licence.

With fishing now allowed, what type of fishing should I start with?

Simple coarse fishing would be a great start for a beginner but Angling Direct have the biggest ranges at great prices to support all types and experience of fishing.

Do I need to book a swim at my chosen venue?

Yes, venues and syndicates across the country are likely to reopen at different times, there is no one date or time to suit the entirety of the industry. Subsequently, Angling Direct highly recommend you check with your chosen venue, club or syndicate before travelling, booking on to swims is of paramount importance to ensure safe social distancing and we strongly encourage you to do so.

Do I need a fishing licence?

Yes, regardless of whether you are going fishing for the afternoon, a couple of days or the entire week, you will still be required to hold a valid fishing licence. These are available here - https://www.gov.uk/fishing-licences

When am I allowed to fish the river?

The river season commences on June 16th.

Can I match fish?

No, organised gatherings are still prohibited, subsequently no matches or the use of keepnets are allowed.