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Returns and Complaints

Returning goods

If you are looking to return any unwanted items that have been purchased within 30 days of receipt which are unused and in their original packaging then you can do so for either a refund or exchange. All unwanted items must be either returned at your own expense or taken into your local Angling Direct store (to check to see if you have a store local, please use the link below.) Please note, that whilst every attempt will be made to process the return in-store it sometimes may not be possible. Once the goods have been returned to our Central Depot or taken in-store we will process the return accordingly. Any incorrect or damaged goods must be reported within 5 days of receipt. These will be replaced as soon as possible at no expense to yourself. A cover note detailing the return item(s) and action required is a necessity if you wish for it to be processed quickly and efficiently. If you are returning goods via post, please ensure you obtain proof of the postage back to us so you have evidence they have been posted. These goods will only be either exchanged or refunded if they have not been used, worn or otherwise soiled and are in their original, undamaged packaging.

Any items that have developed a fault and are within our 12 month warranty service can be returned for either repair or replacement. Angling Direct plc reserve the right to return any faulty goods to the manufacturer before exchanging or refunding where necessary. If the manufacturer deems the fault to not be that of the product, Angling Direct plc reserve the right not to issue an exchange or refund. Please note, we are in entirely in the hands of the manufacturer when it comes to warranty returns, but we will always work as hard as we can to ensure that the outcome is one that you, as our customer, is entirely satisfied with. You should allow around 10-14 working days before any return comes back to you.

We are not obliged to accept returns of gift cards, books, unsealed audio or video recordings (DVD's) and computer software.

https://www.anglingdirect.co.uk/store-locations.html/

Complaints

Disputes and complaints should be emailed directly to our support address. Your dispute or complaint will then be acknowledged within 2 working days and solved as soon as possible. You will be provided with the name of the person handling your complaint at the time of acknowledgement.

If you have questions about returns policy or compliants, please contact us at:

info@anglingdirect.co.uk or by phone: 01603 400870

The Angling Direct Team