Delivery Information

Please be aware that due to multiple reasons our couriers may be experiencing delays during their delivery process. We are currently getting all our parcels out in times, and would like to ask you to be patient with us and our couriers if the parcel takes longer to arrive than the stated time. Should there be any major delays, then please contact us and we will be happy to help you. We apologize for any inconvenience this might cause, and we hope for your understanding.

Where do we deliver to?

  • United Kingdom
  • European countries
  • For deliveries to any other country please contact us on 01603 400870 or email to support@anglingdirect.co.uk
 

United Kingdom

How much does it cost?

Order Total Amount Delivery Cost Delivery time
Under £16 £4.99 3-5 working days
Over £16 FREE delivery 3-5 working days

Priority Delivery costs for orders from UK addresses* are as follows:

Order Total Amount Delivery Cost Delivery time
Under £16 £9.99 1-2 working days *
Over £16 £6.99 1-2 working days *

 

* - All priority orders are dispatched within 1 working day and sent on a 24 hour delivery service. Please note due to the current situation our courier may experience delays with parcels going through their network.

 

How long does it take?

Items ordered on any business day (Monday - Friday) excluding Bank Holidays will usually be delivered within 3-5 working days (excluding weekend).

 

Brexit

A lot of our customers understandably have some questions around Brexit and what will happen come the 1st of January. We would like to reassure you all that we will continue to strive to offer you the best service and prices in the industry, what ever decisions are made around Brexit. In the new year there may be some delivery delays, but we will always do our best to keep you informed every step of the way. We’ve been working hard with our couriers to ensure there won’t be any changes to your delivery, and any additional paperwork fees or charges will be fully sorted by us so you will never have any hidden charges.

 

European Union

How much does it cost & how long does it take?


Country Delivery time Delivery Cost
 
Austria 3-5 working days £4.99 (Free if value is over £90)
Belgium 3-5 working days £4.99 (Free if value is over £90)
Bulgaria 4-7 working days £12.99
Czech Republic 4-7 working days £12.99
Denmark 4-7 working days £12.99
France 3-5 working days £4.99 (Free if value is over £90)
Germany 3-5 working days £4.99 (Free if value is over £90)
Ireland (R.O.I) 4-7 working days £12.99
Italy 4-7 working days £12.99
Lithuania 4-7 working days £12.99
Netherlands 3-5 working days £4.99 (Free if value is over £90)
Poland 4-7 working days £12.99
Romania 4-7 working days £12.99
Slovakia 4-7 working days £12.99
Spain 4-7 working days £12.99
Sweden 4-7 working days £12.99

Due to unforeseen courier issues all orders will face additional delays. We are working closely with our courier and are trying to resolve this as quickly as possible. We currently can't confirm how much of a delay, however as more information comes available we will get in touch.

How our delivery service works?

At Angling Direct we aspire to offer our customers a delivery experience which is quick, efficient and hassle-free. The Angling Direct home delivery service is designed to offer you convenience and value.

We use a courier that offers an efficient service across the UK and overseas. Every attempt is made by ourselves and the courier to ensure your parcel is with you as quickly and efficienlty as possible. 

 

How do we notify you about the order delivery?

  • Once your order is packed and ready to be dispatched, we will send you the shipment notification email.
  • The dispatch notification email has the delivery tracking code, which you can use on the Parcelforce website to identify the current location and status of your order.
  • If only part of the items ordered are ready to be dispatched, we will process this to you as soon as possible and the remaining items will be delivered as soon as they are available in stock.
 

How do I check my order status?

Once you have placed a new order, you will receive an e-mail confirmation that the order is placed and being processed. Every time order status is changed you will receive further update by e-mail.

You can also check the status of your order any time on Angling Direct website. Click "Account" link or "View Order History" at the top the website, then login as an existed customer. Select the order you want to check and click on it in the list available to check further details.

If the payment was successful order will receive status Processing.

If any of the items ordered are currently out of stock, you will receive further e-mail update listing all items that are due to be delivered.

Every time we dispatch your order completely or parts of your order you will receive e-mail notification about delivery, explaining which items were dispatched. You can also see a list of dispatched items on your "Account" page on the Angling Direct website under "Shipments" section.

Once all the items of your order were completely dispatched, order will receive status Completed

If payment wasn't successful or you decided to cancel your order before it was dispatched, we will change order status to Cancelled.

 

What courier services do we use?

All orders addressed within the UK & Europe will either be sent via Parcelforce Courier or Royal Mail Tracked.

Where a parcel cannot be delivered (e.g. no-one at home) you will be notified by our courier with a range of options for re-delivery. The courier will automatically attempt delivery the following working day, but if delivery is still unsuccessful you will be required to collect the parcel from your local Post Office. If your parcel is not collected within 5 days it will be returned to Angling Direct and treated as a failed delivery. We may then be in contact to discuss an alternative delivery address or a suitable day in which we are able to deliver your parcel. If you then request a refund on the order your credit / debit card may be debited the charges of delivery back to Angling Direct.

We will always do our best to ensure delivery is as convenient as possible for our customers so if you have any queries or you need support regarding the delivery of your order please contact our Customer Services Department on +44 (0)1603 400870.

 

How to Track your parcel

Once you have placed an order, you will receive an email confirmation that the order is being processed. When we despatch the goods you will receive another email with your Tracking number. You can then visit the relevant tracking website (Parcelforce or Royal Mail) and enter your tracking number into "Track Item" box. You will then be able to view the status of your delivery once your order has been collected by our courier. Please be aware that your tracking number may not be live in the couriers system straight away and it may not be until later on in the evening that you are able to track your parcel. Any orders that have been despatched over the weekend will not be collected by our couriers until Monday evening.

If you've placed an order for multiple items please be aware that any long length or larger items (i.e. rods, bivvies & bedchairs) may be delivered the day after other smaller parcels, but only if 'Standard Courier' is selected as your chosen delivery option.

 

What to do if there is a problem with the delivery

Angling Direct relies upon the services of third party couriers, and whilst we endeavour to ‘keep to our word’ there can be occasions when the couriers let us down and do not deliver within the specified delivery time. On the rare occasion that this does happen, we cannot be held responsible for the late delivery of an item. For the avoidance of doubt Angling Direct will not refund any delivery charge if the courier has failed to deliver the item(s) on the anticipated delivery date.

If the parcel does not arrive when you expect it or there is a problem with your delivery then please don't hesitate to give us a call on +44 (0)1603 400870. We will then work with the courier to ensure a delivery day is provided.

If you are unlucky enough to receive damaged or faulty goods or you would like to return an item please see our Returns Page for the best ways in which to proceed.

http://www.anglingdirect.co.uk/returns-and-complaints/

 
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