Please be aware that whilst every attempt is made to process a return in-store, sometimes it may not be possible. Once the goods have been returned to our Central Depot or taken in-store, we will process the return accordingly.
Please note, we are entirely in the hands of the manufacturer when it comes to warranty terms and conditions. We will always work as hard as we can to ensure that the outcome is the one that you, as our customer, is entirely satisfied with.
You should allow approximately 10 - 14 working days for the entire returns/repair/replacement procedure to be completed.
We are not obliged to accept returns of gift cards, books, unsealed audio or video recordings (DVD's) and fresh/freezer bait.
If in the unlikely event that you wish to raise a dispute or complaint we advise for you to contact our friendly Customer Service Team. They will be more than happy to assist and aim to solve any issue you may have.
We endeavour to acknowledge your dispute or complaint within 2 working days and we will attempt to solve it as soon as possible. You will be provided with the name of the advisor dealing with your request as soon as they respond.
If you have any queries or concerns on any of the above then please feel free to contact our Customer Services Team using the below details.
Email - firstname.lastname@example.org
Telephone - +44 (0)1603400870