Angling Direct Terms & Conditions

Black Ticket Event 2025

TERMS AND CONDITIONS

These Terms and Conditions apply to the Angling Direct Black Ticket Event & Cyber Weekend promotions:

1. The Black Ticket Event Promotion will begin at 09:00 (GMT) on 1st November 2025 (the “Start Date”) and closes at 23.59 (GMT) on 2nd December 2025 (the “End Date”). Discounts will only be valid during this time. Discount cannot be used in conjunction with any other discount or promotion or be applied retrospectively.

2. The Black Ticket Event Promotional Offers (Deals & Sale) are only valid on www.anglingdirect.co.uk, the MyAD app and in Angling Direct store.

3. Packaging on some items may be damaged or appear soiled or dirty as some of the promotional items are clearance items.

4. As this is a clearance sale, products are sold "as is" and no exchanges or returns will be processed for these clearance items.

5. Items included in the Black Ticket Event are only available at the special sale price from our current stocks.

6. No stock is to be ordered from supplier to fulfil customer demand.

7. Online order processing can take up to 10-14 working days depending on the products ordered.

8. All prices are as shown on the site. Discounts have already been calculated and reflected in the ‘Now’ price.

9. All purchases are "first come, first serve", there is no guarantee of a successful purchase of products in your cart if another customer has completed checkout of limited stock products first.

10. You will receive an email when your order has been processed.

11. Angling Direct reserves, the right to (i) cancel these offers at any time; (ii) cancel or refuse any individual's benefit from it; (iii) amend these terms and conditions.

12. No other promotions can be used together with the Black Ticket Event 2025 promotion.

13. Discounts do not stack.

14. Errors and omissions excepted (E&OE).

Angling Direct plc is a company incorporated in England & Wales under company number 05151321 (“Angling Direct, “We”, “Our”). Our registered office is at 2d Wendover Road, Rackheath Industrial Estate, Rackheath, Norwich NR13 6LH. Our VAT number is 152 1409 45

Access to, and use of, our website www.anglingdirect.co.uk (the “Site") (including the sale and purchase of products from the Site) are governed by the following terms:

Our website terms of use (see Part A below)

Our terms and conditions of supply will apply to the sales. (see Part B below);

Our Privacy Policy sets out the terms on which we process any personal data we collect from you, or that you provide to us and includes our policy on cookies on our Site.

By using our Site, you confirm that you accept the above terms (together with “the terms and conditions”) and that you agree to comply with them. If you do not agree to these terms and conditions, you must not use our Site.

Part A - Terms & Conditions Of Use

1. Changes To These Terms & The Site

We amend these terms from time to time. Every time you wish to use our Site, please check these terms to ensure you understand the terms that apply at that time. We may update and change our Site from time to time to reflect changes to our products or our users' needs.

2. Access To The Site

We do not guarantee that our Site, or any content on it, will always be available or that use of the Site will be uninterrupted. We may suspend, withdraw or restrict the availability of all or any part of our Site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

3. User Log-In Details

Users can create an account on the Site which will allow them to view and track their orders in their account, move through the checkout process faster, store multiple shipping addresses and more. Account holders will usually need to choose a user identification code and password. You must treat such information as confidential and must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use. You acknowledge and agree that you remain responsible for all consequences arising from the use or misuse of your account login details and that instructions and actions transmitted via the Site will be deemed to have originated from you if your username and password have been utilised. If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at [email protected]

4. How You May Use Material On Our Site

We are the owner or the licensee of all intellectual property rights on our Site and in the material published on it.  Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You must not use any part of the content on our Site for commercial purposes without obtaining a licence to do so from us or our licensors. If you print off, copy or download any part of our Site in breach of these terms of use, your right to use our Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

5. Links

Where our Site contains links to other Sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the contents of those Sites or resources.

6. Rules About Linking To Our Site

You may link to our Site’s home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link to our Site on any website that is not owned by you. We reserve the right to withdraw linking permission without notice.

7. Our Responsibility For Loss Or Damage Suffered By You

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation. Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products to you, which will be set out in our Terms and conditions of supply (see Part B below). We exclude all implied conditions, warranties, representations or other terms that may apply to our Site or any content on it. If you are a business user. Please note that we will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with your use of, or inability to use, our Site or use of or reliance on any content displayed on our Site. Further, we will not be liable for any loss of profits or revenue, loss of goodwill or opportunity or any indirect or consequential loss or damage. If you are a consumer user: Please note that we only provide our Site for your domestic and private use. You agree not to use our Site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

8. Uploading Content To Our Site

Any content you upload to our Site, including reviews of our products will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us a limited licence to use, store and copy that content and to distribute and make it available to third parties. We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our Site constitutes a violation of their intellectual property rights, or of their right to privacy. We have the right to remove any posting you make on our Site if, in our opinion, your post does not comply with our content standards.

9. Our Site’s Security

You are responsible for configuring your information technology, computer programmes and platform to access our Site. You should use your own virus protection software. You must not misuse our Site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Site, the server on which our Site is stored or any server, computer or database connected to our Site. You must not attack our Site via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will cooperate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately.

10. Which Country's Laws Apply To Any Disputes?

You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland. If you are a business, these terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

11. Our Trademarks Are Registered

"ADVANTA", "ECLIPSE" and “TOTAL ECLIPSE” are registered trademarks of Angling Direct plc or J.Simpson (Angling) Limited (a company within our group). You are not permitted to use them without our approval.

 

Part B - Terms & Conditions Of Supply

1. These Terms

These are the terms and conditions on which we supply products to you that you purchase on the Site. Please read these terms carefully before you submit your order to us.

2. Our Contract With You

2.1. A contract between us for the sale of our products will only come into existence at the point at which we accept your order.

2.2. When you place an order on the Site we will confirm your order by sending you an email to the email address you provided to us. We will assign you an order number which you can use to track your order in your account. Please note that the order confirmation does not constitute our acceptance of your order. 

2.3. Acceptance of your order and formation of the contract will take place when we dispatch the goods to you.

2.4. If we are unable to accept your order, we will inform you of this and a refund will be issued. This might be because a product is out of stock, because of unexpected limits on our resources that we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.

3. Our Products & Payment

3.1. The images of the products on our Site are for illustrative purposes only and your product may vary slightly from those images. The product descriptions on the Site, whilst given in good faith, are subject to alteration by us without notice or any liability accruing to us.

3.2. Materials and textures are an approximation and can vary when viewed on different computer equipment. The packaging of the product may vary from that shown in images on our Site.

3.3. From time to time, and at our absolute discretion, the purchase of our products may be subject to special promotions or offers.  Any promotions or offers will be subject to these terms and conditions.  We may change the terms of the promotions or offers, or withdraw such, at any time and without prior notice.

3.4. The prices stated on the website will be inclusive of any VAT payable.

3.5. We use Stripe, Klarna, PayPal Express, and Novuna Finance Credit as our payment service providers. We accept both Mastercard and Visa debit and credit cards, and customers who use PayPal can make payments directly from their PayPal account.

3.6. You may pay for our products on our site using our gift cards. Our gift cards remain valid for 24 months from purchase, please note that you cannot top up your card with additional credit if the card has expired. During checkout, you’ll be asked to enter the 16-digit number on the back of the card. After entering the gift card codes, your order balance will be automatically updated with credit to the value of the gift card(s).

3.7. A maximum of 5 gifts cards can only be used in a single transaction.

3.8. If there’s any balance to pay, you can use our normal payment providers (as listed in clause 3.5) in the usual way. If you don’t spend the full value of the gift card(s), the remainder stays as a balance on the gift card for you to spend another time.

4. Delivery

4.1. The costs of delivery and estimated times for delivery are displayed on our Site here. Please note that we may vary our delivery charges from time to time.

4.2. We will deliver the goods to the address provided by you when you place your order, or the address details specified in your account. Please be advised that your order may be delivered to a neighbouring address in the event that you are unable to accept delivery. The estimated date for delivery will be as specified by us to you when we confirm the dispatch of your order.

4.3. We will make every reasonable effort to deliver your products safely and in accordance with any specific delivery instructions that you give us however we will not be liable for any delay, damage or loss as a result of complying with such specific instructions.

4.4. If our supply of the products is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay. Provided we do this we will not be liable for delays caused by the event.

4.5. Goods (and risks to them) will become your responsibility from the time we deliver the goods to the address provided, a neighbouring address if you are unable to accept delivery (Or otherwise in accordance with your delivery instructions).

4.6. You are required to raise a dispute for lost or missing parcels within 14 days from the date of dispatch. Failure to do so within this specified timeframe will result in our inability to issue refunds or cover the costs of a replacement order.

4.7. All deliveries are signed for and require photo evidence taken by courier.

5. Your Rights To End The Contract

5.1. If you are ending a contract for a reason set out in 5.1.1 to 5.1.3 below the contract will end immediately and we will refund you in full for any products which have not been provided. The reasons are

5.1.1. we have told you about an error in the price or description of the product you have ordered and you have informed us before dispatch that you do not wish to proceed;

5.1.2. we have suspended the supply of the products, or notify you we are going to suspend them, in each case for a period of more than 14 days; or

5.1.3. you have a legal right to end the contract because of something we have done wrong.

5.2. If you are a consumer then for most products bought on our Site you have a legal right to change your mind and cancel the Contact within 14 days and receive a refund.  To exercise these rights, under the Consumer Contracts Regulations 2013, you can email us at [email protected]. If you notify us after products have been dispatched to you or you have received them, you must return them to us. You will be responsible for bearing the cost of returning the goods. We will process your refund within 14 days from the day on which we receive the products back and will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price to reflect any reduction in the value of the goods which has been caused by your handling them in a way that would not be permitted in a shop or where the goods are in an unsuitable condition or with defaced packaging.

5.3. Please be aware that as some products sold on our website are perishable, in these cases the usual cancellation right for consumers (as set out in clause 5.2) does not apply. We are also unable to allow consumers to cancel the contract if the products bought have been personalized or customized specifically for them or according to their particular specifications.

6. Refunds & Returns

6.1. We are under a legal duty to supply products that are in conformity with this contract. If you think that any product you have received:

6.1.1. does not match its description;

6.1.2. is not of satisfactory quality;

6.1.3. does not meet any relevant guarantee we have made; or

6.1.4. is otherwise faulty or defective, you must contact us as soon as possible at [email protected] or by telephone at 01603 400870. We reserve the right to ask you to send us reasonable evidence of any product affected by such issues. Consumers who notify us of issues raised under clause 6.1 may, depending on the individual circumstances, have rights entitling them to a refund, repaired or replacement goods, or be entitled to some money back.

6.2. Nothing in these terms will affect your statutory rights as a consumer.

Our extended Christmas returns policy:

In addition to our standard returns policy, any gift bought between 1st November 2025, and 24 December 2025 can be returned up until 31 January 2026, if it’s unwanted or unsuitable.

All other terms and conditions apply. This doesn’t affect your statutory rights.

If you’ve received a gift that you’d like to return:

You can return or exchange gifts in a store using the original proof of purchase or gift receipt that came with the order. We’ll either exchange the item or refund the value to a gift card.

If you send the item back to us, we will send the refund through to the person who made the original purchase, using the card or payment method they used.

7. Our Responsibility For Loss Or Damage Suffered By You

7.1. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

7.2. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents, or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products including the right to receive products which are: as described and match the information we provided to you and any sample seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; and supplied with reasonable skill and care, and any rights under the Consumer Rights Act 2015.

7.3. We are not liable for business losses. We only supply the products to end users. If you use the products for any commercial, business, or re-sale purpose we will have no liability to you for any loss of profit, loss of business, revenue or goodwill, business interruption, or loss of business opportunity.

8. Other Important Terms

8.1. We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organization. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

8.2. You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

8.3. Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.

8.4. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

8.5. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.

8.6. Use of your personal data.  We will only use your personal data in the ways set out in our Privacy Policy, which can be found here.

8.7. Applicable laws. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English and Welsh courts.

 

Auto Applied Promotion Terms And Conditions

App Exclusive Promotions

The Angling Direct 'App Only' discounts given will only be applicable to qualifying products during limited dates and times with the percentage of discount given being Auto Applied at checkout.

These discounts are exclusive to the Angling Direct App and not eligible for redeeming via the Angling Direct website.

Any App Exclusive Promotional products or discounts cannot be used in conjunction with any other offers.

Refunds for goods purchased under a promotional offer will be based on the terms of the promotional price purchased.

Your statutory rights are not affected.

*App notifications are to be turned on via mobile settings for the Angling Direct App to receive our Promotional Offering Notifications.

Flash Deals Promotion

The Angling Direct 'Flash Deals' discounts given will only be applicable to qualifying products during limited dates and times with the percentage of discount given being Auto Applied at checkout.

These discounts are purchasable via the Angling Direct App and Website.

Any Promotional products or discounts cannot be used in conjunction with any other offers.

Refunds for goods purchased under a promotional offer will be based on the terms of the promotional price purchased.

Your statutory rights are not affected.

*App notifications are to be turned on via mobile settings for the Angling Direct App to receive our Promotional Offering Notifications.

Percentage Off Promotions

Specific % Off offerings cannot be used in conjunction with any other offer.

The offering is not exchangeable for cash and is non-transferable.

Returned items will be refunded at the discounted price paid.

This does not affect your statutory rights

Angling Direct reserves the right to exclude products from the Percentage discounts.

 

Bounceback Terms And Conditions

Get £10 Off When You Spend £50 Online

These Terms and Conditions apply to the Angling Direct Get £10 Off When You Spend £50 promotion:

1. A qualifying purchase must have been made during the Get £10 Off When You Spend £50 voucher issue period (Vouchers issued 09:00 (BST) on 1st November (the “Start Date”) and end being issued at 23.59 (BST) on 27th November 2023 (the “End Date”).

          a. The voucher code will be included in the Order Success page and Order Confirmation email. This will contain the voucher code to be used when the redeem date starts (see below).

2. The Get £10 Off When You Spend £50 Promotion will begin at 09:00 (BST) on 11th December 2023 (the “Start Date”) and closes at 23.59 (BST) on 31st January 2024 (the “End Date”). Discounts are single use only and will only be valid during this time. Discount cannot be used in conjunction with any other discount (including MyAD prices) or promotion or be applied retrospectively.

          a. A previous qualifying purchase must have been made during the voucher issue dates (see above) and the supplied voucher used to activate a £10 discount.

          b. Order total must be £50.00 and over to qualify.

          c. Voucher must be added at checkout.

          d. Single use only.

3. The Get £10 Off When You Spend £50 Promotion is only valid on www.anglingdirect.co.uk

4. Online order processing can take up to 10-14 working days depending on the products ordered

5. All purchases are "first come, first serve", there is no guarantee of a successful purchase of products in your cart if another customer has completed checkout of limited stock products first

6. You will receive an email when your order has been processed

7. The offer above is not exchangeable for cash and are non-transferable. Returned items will be refunded at the discounted price paid. This does not affect your statutory rights

8. The above offer cannot be used in conjunction with any other offer. £10 discount cannot be used with other promotions

9. Angling Direct reserves the right to exclude products from the £10 discount.

10. Angling Direct reserves the right to (i) cancel the offer at any time; (ii) cancel or refuse any individual's benefit from it; (iii) amend these terms and conditions

11. No other promotions can be used together with the Get £10 Off When You Spend £50 promotion

12. Discounts do not stack

13. Errors and omissions excepted (E&OE)

 

GET £10 OFF WHEN YOU SPEND £50

*Redeemable 09:00 BST 11/12/23 until 23:59 BST 31/01/24

Single Use Only. Exclusions apply:- All Sale items, MyAD products, finance deals, delivery charges and gift vouchers. For use online only. Cannot be used in-store.

 

Get £10 Off When You Spend £50 Instore

These Terms and Conditions apply to the Angling Direct Get £10 Off When You Spend £50 promotion:

1. A qualifying purchase must have been made during the Get £10 Off When You Spend £50 voucher issue period (Vouchers issued 09:00 (BST) on 1st November (the “Start Date”) and end being issued at 23.59 (BST) on 27th November 2023 (the “End Date”).

          a. The physical voucher will be with all in-store transactions. This will contain the voucher Reference to be used when the redeem date starts (see below).

2. The Get £10 Off When You Spend £50 Promotion will begin at 09:00 (BST) on 11th December 2023 (the “Start Date”) and closes at 23.59 (BST) on 31st January 2024 (the “End Date”). Discounts are single use only and will only be valid during this time. Discount cannot be used in conjunction with any other discount (including MyAD prices) or promotion or be applied retrospectively.

          a. A previous qualifying purchase must have been made during the voucher issue dates (see above) and the supplied voucher used to activate a £10 discount.

          b. Order total must be £50.00 and over to qualify.

          c. Voucher must be handed in at the tills.

          d. Single use only.

3. The Get £10 Off When You Spend £50 Promotion is only valid in Angling Direct stores.

4. All purchases are subject to availability.

5. The offer above is not exchangeable for cash and are non-transferable. Returned items will be refunded at the discounted price paid. This does not affect your statutory rights.

6. The above offer cannot be used in conjunction with any other offer. £10 discount cannot be used with other promotions.

7. Angling Direct reserves the right to exclude products from the £10 discount.

8. Angling Direct reserves the right to (i) cancel the offer at any time; (ii) cancel or refuse any individual's benefit from it; (iii) amend these terms and conditions

9. No other promotions can be used together with the Get £10 Off When You Spend £50 promotion.

10. Discounts do not stack

11. Errors and omissions excepted (E&OE)

 

GET £10 OFF WHEN YOU SPEND £50

*Redeemable 09:00 BST 11/12/23 until 23:59 BST 31/01/24

Single Use Only. Exclusions apply:- All Sale items, MyAD products, finance deals, delivery charges and gift vouchers. For use online only. Cannot be used in-store.  The Get £10 Off When You Spend £50 Promotion is only valid in Angling Direct stores.

 

Promotion Code Terms And Conditions

Promotion codes are only valid for orders placed online unless stated otherwise.

Promotion codes entitle you, at the time of ordering, to a saving on a new order placed with Angling Direct.

Angling Direct reserves the right to decline to accept orders where, in its opinion, a promotion code is invalid for the order being placed. Promotion codes are only valid on specific products while stocks last and may be withdrawn at any time.

Promotion codes are only valid on specific products while stocks last and may be withdrawn at any time. Excludes all finance deals and transactions, delivery charges, and gift card purchases.

Promotion codes are not valid in conjunction with any other promotion. Offer is not valid on sale items or other discounted items.

In the event of product returns, refunds will be given for cash used in the original purchase once the discount is applied, less any shipping, gift wrap, or gift card costs charged on the original order.

In the event of part of the order being returned, the value of the discount applied to that order will be spread between the goods proportionately. The sum in cash exceeding this value, less any shipping, gift wrap, or gift card costs charged on the original order, will be returned to the customer. The promotional discount will not be applied to replacement items if the offer is still valid at the time of making a return - you should place a new order using the original promotional code.

In the event of part of the order being returned, the value of the promotion code will be deemed to be spread between the goods proportionately. The sum in cash exceeding this value, less any delivery or gift box costs charged on the original order, will be returned to the customer.

In the event of any returns meaning that the order no longer qualifies for the promotion advertised, Angling Direct reserves the right to deduct the value of the offer from the refund.

Free delivery offers apply to UK standard delivery only.

In promotions where there is a free or half-price item when purchasing multiple items, please note that the discount will be applied to the cheapest item.

Angling Direct reserves the right to change these Terms and Conditions at any time.

Promotion codes found in Angling Direct leaflets may only apply to items advertised in the leaflet.

 

Competitions

Prizes are drawn at random from all entrants. Prizes that require a specific answer to a question will be drawn from correct entries.

The promoter’s decision is final, and no correspondence will be entered into. We reserve the right to feature photographs and the names and counties of prize winners in future publications and publicity.

Competitions or promotions are not open to employees of Angling Direct or their families, associated agents, or anyone connected with the promotion.

We reserve the right to apply the value of the prize to any outstanding account(s) of Angling Direct. This prize draw may be offered across other Angling Direct promotions and will be promoted in the UK. The promoter is Angling Direct plc, 2D Wendover Road, Rackheath Industrial Estate, Norwich, Norfolk NR13 6LH United Kingdom. Registered in England - 05151321. VAT No. GB 839745968

If a winning participant does not confirm acceptance of the prize within 14 days, they will automatically forego the rights to claim for the prize.

There will be no cash or other alternatives to any prize.

In the event of circumstances arising outside of Angling Direct control, Angling Direct reserves the right to cancel, suspend or change the competition or any terms and conditions applicable to the prize draw at any time, without having to give reasons for its decision and without incurring any liability as a result; in addition, Angling Direct reserves the right to change, suspend or cancel the competition.

Entries which are incomplete, misspelt, inaudible, or incomprehensible are void and will not be entered into this promotion.

Angling Direct assumes no responsibility or liability for any errors or omissions. We cannot accept responsibility for any error, omission, interruption, deletion, defect, delay in operation, or communication failure.

Social Media Competitions

Facebook

To enter, simply follow entry instructions online at www.facebook.com/anglingdirect. You must enter by the date stated.

NO PURCHASE IS NECESSARY.

A summary of the prize details is available online. Full details can be obtained by emailing [email protected] with ‘Terms’ in the subject line. Only one entry per person can be submitted. No bulk entries or entries from third parties will be accepted. You must be over 18 and a UK resident to enter the draw. There will be a total of one Prize. The Prize is not transferable or exchangeable and cannot be redeemed for monetary value. If for any reason a Prize is not available, we reserve the right to substitute the prize with one of similar value.

The Promoter (Angling Direct) will not be liable for any delay or failure to comply with its obligations for reasons beyond its reasonable control arising from but not limited to Acts of God, global or regional epidemic or pandemic, adverse weather conditions, fire, industrial dispute, war, terrorist activity, hostilities, political unrest, riots, civil commotion, plague or other natural calamities, or any other circumstances of the Promoter.

By entering, you will be deemed to have agreed to be bound by these Terms & Conditions. If there is a discrepancy between these Terms & Conditions and those in any promotional material, these Terms & Conditions will prevail.

Prizes are drawn at random from all entrants. Prizes that require a specific answer to a question will be drawn from correct entries.

The winner’s name will be posted online at www.facebook.com/anglingdirect

Instagram

To enter, simply follow entry instructions online at www.instagram.com/anglingdirect. You must enter by the date stated.

NO PURCHASE IS NECESSARY.

A summary of the prize details is available online. Full details can be obtained by emailing [email protected] with ‘Terms’ in the subject line. Only one entry per person can be submitted. No bulk entries or entries from third parties will be accepted. You must be over 18 and a UK resident to enter the draw. There will be a total of one Prize. The Prize is not transferable or exchangeable and cannot be redeemed for monetary value. If for any reason a Prize is not available, we reserve the right to substitute the prize with one of similar value.

The Promoter (Angling Direct) will not be liable for any delay or failure to comply with its obligations for reasons beyond its reasonable control arising from but not limited to Acts of God, global or regional epidemic or pandemic, adverse weather conditions, fire, industrial dispute, war, terrorist activity, hostilities, political unrest, riots, civil commotion, plague or other natural calamities, or any other circumstances of the Promoter.

By entering, you will be deemed to have agreed to be bound by these Terms & Conditions. If there is a discrepancy between these Terms & Conditions and those in any promotional material, these Terms & Conditions will prevail.

Prizes are drawn at random from all entrants. Prizes that require a specific answer to a question will be drawn from correct entries.

The winner’s name will be posted online at www.instagram.com/anglingdirect

Twitter

To enter, simply follow entry instructions online at www.twitter.com/anglingdirect. You must enter by the date stated.

NO PURCHASE IS NECESSARY.

A summary of the prize details is available online. Full details can be obtained by emailing [email protected] with ‘Terms’ in the subject line. Only one entry per person can be submitted. No bulk entries or entries from third parties will be accepted. You must be over 18 and a UK resident to enter the draw. There will be a total of one Prize. The Prize is not transferable or exchangeable and cannot be redeemed for monetary value. If for any reason a Prize is not available, we reserve the right to substitute the prize with one of similar value.

The Promoter (Angling Direct) will not be liable for any delay or failure to comply with its obligations for reasons beyond its reasonable control arising from but not limited to Acts of God, global or regional epidemic or pandemic, adverse weather conditions, fire, industrial dispute, war, terrorist activity, hostilities, political unrest, riots, civil commotion, plague or other natural calamities, or any other circumstances of the Promoter.

By entering, you will be deemed to have agreed to be bound by these Terms & Conditions. If there is a discrepancy between these Terms & Conditions and those in any promotional material, these Terms & Conditions will prevail.

Prizes are drawn at random from all entrants. Prizes that require a specific answer to a question will be drawn from correct entries.

The winner’s name will be posted online at www.twitter.com/anglingdirect 

 

MyAD Rewards Scheme

The MyAD Rewards Scheme

1. These terms and conditions are applicable across the entire MyAD Rewards scheme and any participation is considered as acceptance.

2. The MyAD Rewards account and virtual card, are issued by and remain the property of Angling Direct which may, at any time, terminate the scheme or alter or amend the conditions of operation of the scheme.

3. Members are only entitled to one MyAD Rewards account each. Angling Direct reserves the right to refuse, merge or close additional accounts at any time.

4. All members of the scheme must be resident in the UK and aged 18 years or over.

5. Members must register their personal details and keep Angling Direct informed of any changes. Angling Direct cannot be held responsible for any loss of discounts or vouchers incurred as a result of out of date details. New accounts that are not registered within two years of first being used and accounts with out of date details that have not been updated for two years will be removed.

6. The MyAD Rewards card, in whatever form, is not transferable, cannot be copied and can only be used by the member who is named and registered for the card.

7. AD Reward virtual cards and accounts remain the responsibility of the MyAD Rewards member, as do any security details relating to the account or the app. Angling Direct cannot be held responsible for any loss arising from the member failing to ensure the safe-keeping of these items.

8. Angling Direct may decline to issue, withdraw or cancel MyAD Rewards accounts and virtual cards, in whatever form, and / or remove a member from the scheme at any time where there is reasonable belief of:

    i) any abuse or attempted abuse of the scheme;

    ii) any breach or attempted breach of these terms and conditions and / or those relating to the optional elements of the scheme;

    iii) any behaviour relating to MyAD Rewards or Angling Direct that involves theft, misconduct, abusive or offensive behaviour, or supplying false or misleading information.

9. The scheme is only for personal and consumer use. MyAD Rewards virtual cards and memberships cannot be used for any business transaction or purpose.

10. MyAD Rewards accounts, cards, key fobs and points cannot be transferred, bought, sold or in any way traded.

11. Members can choose to leave the scheme at any time. By leaving the scheme members forfeit the right to any offers or vouchers already accrued or issued.

 

Win a winter social at Embryo North Bank with Rob Burgess

 

 

Win Your shopping back – Monthly MyAD Competition

1.     By taking part in this promotion all participants will be deemed to have accepted and be bound by these terms and conditions.

2.     The prize draw is open to UK residents (England and Wales, Scotland and Northern Ireland are excluded at this time as there are currently no stores in these parts of the UK) excluding employees and their immediate families of Angling Direct, any company affiliated with the organisation, their agents or any other persons professionally connected with the draw.

3.     The Winners will be drawn at random every month from all valid entries across transactions in-store, online and on the app.

4.     To enter, in England and Wales, the customer must make a valid transaction whilst scanning your MyAD membership card in-store or be logged into your MyAD account when completing a transaction online or on the app. Entries or claims not received, incomplete, Illegible or delayed will not be accepted.

5.     Purchase necessary in England and Wales. The transactional value of the winning basket will be based on products on a single purchase and valid receipt.

6.     The opening date and time for receipt of entries is 00:01 on the first day of each month 2023 and the closing date and time for receipt of entries is 23:59 on the last day of the same month.

7.     No bulk, consumer group or third-party entries will be accepted.

8.     Prize: 6 prizes of 1 x 24-hour ticket that can be booked only via the Catch App. The prize is non-transferable, non-refundable and cannot be exchanged for any cash alternatives in whole or in part. The decisions of the Promoter are final in relation to the promotion.

9.     The winners will be drawn at random from all valid entries received during the month. The winner will be drawn the week after the last day of the month. The winners will be notified by email no later than the tenth working day after the draw is made. Prize must be claimed within 10 days of the initial notification. All reasonable effort will be made to contact the winners; however, if the prizes are not claimed within 10 days a re-draw will take place.

10.   The prize winner may be required to participate in and give their consent to related publicity including their names and photographs being used for promotional purposes and/or reasonable requests to take part in the Promoters’ publicity. Winners will be notified by both email and telephone provided as part of the entry process. The winner will be expected to collect the Angling Direct voucher from their local store. Data will only be used for the purposes of the Prize draw only.

11.   Proof of sending an entry shall not constitute proof of receipt. No responsibility is accepted for entries that are lost, misdirected, late, damaged or illegible, nor for any associated costs.

12.   The promoter shall not be liable for any loss or damage whatsoever, except for death or personal injury, arising out of the administration of prize draws, or out of the winner’s or any third parties' enjoyment of the prizes.

13.   Prizes are awarded at the promoter's discretion and no prizes will be awarded as a result of improper actions by or on behalf of any entrant.

14.   In the event of circumstances arising outside of Angling Direct control, Angling Direct reserves the right to cancel, suspend or change the competition or any terms and conditions applicable to the prize draw at any time, without having to give reasons for its decision and without incurring any liability as a result; in addition, Angling Direct reserves the right to change, suspend or cancel the competition.

15.   The Promoter may be required to provide evidence that a valid prize award has taken place. As a result, it may provide a winner’s name and the county in which they live in response to a request from a third party. If you do not wish for your data to be made public for this purpose should you win a prize, please inform us by emailing [email protected]

Reel Servicing

Reel Maintenance Service Customer Terms & Conditions

 

Where to find information about us and our services

You can find everything you need to know about us, Angling Direct PLC, and our services on our website before you order. We also confirm the key information to you in writing after you order in store, either by email or on paper.

The reel maintenance services

The reel maintenance services are primarily for the service of your reel. During the service, should we identify any parts of your reel requiring replacement, we shall obtain your consent. For the avoidance of doubt, the replacement of any parts of your reel brings additional charges (which will always be communicated to you, before being incurred, in order to obtain your consent by way of email).

We only accept orders when we've checked them

We will confirm to you once we've received your order from you in store, and we accept it when we send your reel to be serviced. Should you wish to cancel your order once your reel has already been sent to our service engineer, you may incur a £15 cancellation fee (which covers the delivery related costs).

Sometimes we reject orders

Sometimes we reject orders, for example if a service is mispriced by us, or a specific part is unavailable. When this happens, we let you know as soon as possible and refund any sums you have paid.

We charge you in two instalments and obtain your consent for any additional costs

We will first require a (non-refundable) deposit of 60% of the charges due at the point in which you place your order for the services in store. We will then require payment of the remaining 40% of the charges on collection of your reel, following the completion of the services, along with any additional charges relating to any such replacement parts, if applicable.

You must collect your serviced reel (and pay the above-mentioned charges) within 30 days following notification from Angling Direct that your reel is ready for collection. Failure to collect your reel within such timeframe may result in additional charges being incurred and/or the forfeiture of your reel, unless agreed otherwise.

We cannot guarantee that a reel can be successfully repaired (as this will be subject to the availability of certain replacement parts, for example). For the avoidance of doubt, you will still be liable to pay the full charges for the service of your reel, regardless of whether your reel can be successfully repaired with certain replacement parts, if required. If you are unsure as to the service suitability for your reel, please consult with a member of staff before proceeding with your order, and such staff member can assist you with ascertaining whether your reel is suitable for a service.

As stated earlier, should any additional parts be required for your reel, we will not implement such parts (or incur any additional costs) without obtaining your prior consent (and once you have provided your consent, you no longer have the right to cancel). For the avoidance of doubt, only genuine OEM (Original Equipment Manufacturer) parts will be used for all repairs and servicing.

Any supply of goods (whether replacement parts or otherwise) will be covered by our standard Terms & Conditions of Supply.

We charge interest on late payments

If we're unable to collect any payment you owe us, we charge interest on the overdue amount at the rate of 4% a year above the Bank of England base rate from time to time. This interest accrues on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You pay us the interest together with any overdue amount.

We pass on increases in VAT

If the rate of VAT changes between your order date and the date we supply the services, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.

We're not responsible for delays outside our control

We will endeavour to complete the reel service within 14 working days following the point in which you drop off your reel to one of our stores. However, this timeframe may be extended should additional parts be required, or for other reasons beyond our control. We will notify you of any such extension.

If we are delayed in supplying the services due to an event outside our control, we will contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won't compensate you for the delay, but if the delay is likely to be substantial (for example, if such delay is likely to continue for more than 2 months) you can contact our Customer Service Team  to end the contract and receive a refund for any services you have paid for in advance, but not received.

We charge you if you don't give us information we need or do preparatory work as agreed with us

We charge you additional sums if you don't give us information we've asked for or if you don't do preparatory work to prepare for the services, as agreed with us. For example, you must inform us of any existing damage and/or defect to your reel.

You can end an on-going contract (find out how)

We tell you when and how you can end an on-going contract with us (for example, for regular services) during the order process and we confirm this information to you in writing after we've accepted your order. If you have any questions, please contact our Customer Service Team.

You have rights if there is something wrong with your service

If you think there is something wrong with the services, you must contact our Customer Service Team. Your legal rights are summarised below. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.citizensadvice.org.uk. Remember too that you have several options for resolving disputes with us.

Summary of your key legal rights

If your product is services, for example the reel maintenance services, the Consumer Rights Act 2015 says:

-   You can ask us to repeat or fix a service if it's not carried out with reasonable care and skill, or get some money back if we can't fix it.

-   If a price hasn't been agreed upfront, what you're asked to pay must be reasonable.

-   If a time hasn't been agreed upfront, it must be carried out within a reasonable time.

We can change services and these terms

Changes we can always make. We can always change a service:

-   to reflect changes in relevant laws and regulatory requirements; and

-   to make minor technical adjustments and improvements. These are changes that don't affect your use of the services.

Changes we can only make if we give you notice and an option to terminate. We can also make other changes to the services or these terms, but if we do so we'll notify you and you can then contact our Customer Service Team to end the contract before the change takes effect and receive a refund for any services you've paid for in advance, but not received.

We can suspend supply (and you have rights if we do)

We can suspend supply of our services. We do this to:

-   deal with technical problems or make minor technical changes;

-   update the services to reflect changes in relevant laws and regulatory requirements; or

-   make changes to the services (see ‘we can change services and these terms’).

We will let you know, may adjust the price and may allow you to terminate. We contact you in advance to tell you we're suspending supply, unless the problem is urgent or an emergency. If we suspend the services, we shall adjust the price so you don't pay for the services whilst they are suspended. If we suspend supply, or tell you we're going to suspend supply, for more than 2 months, you can contact our Customer Service Team to end the contract and we'll refund any sums you've paid in advance for services you won't receive.

We can withdraw services

We can stop providing the services. We will let you know as soon as reasonably practicable in advance and we shall refund any sums you've paid in advance for services which won't be provided.

We can end our contract with you

We can end our contract with you for the services and claim any compensation due to us if:

-   you don't make any payment to us when it's due and you still don't make payment within 7 days of our reminding you that payment is due; or

-   you don't, within a reasonable time of us asking for it, provide us with information or cooperation that we need to provide the service.

We don't compensate you for all losses caused by us or our services

We're not responsible for losses you suffer caused by us breaking this contract if the loss is:

-   Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).

-   Caused by a delaying event outside our control. As long as we have taken the steps set out in the section ‘We're not responsible for delays outside our control’.

-   Avoidable. Something you could have avoided by taking reasonable action, including following our reasonable instructions for use.

To the extent that you order our services for the purposes of your trade, business, craft or profession then, save in respect of any liability which cannot legally be limited, our total liability to you for all losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to what you paid for the services and all claims for loss of profit or indirect or consequential loss are wholly excluded.

We will not be liable to you should the services void any existing manufacturer warranty that you may have in relation to your reel. We strongly suggest that you check with the manufacturer of your reel before requesting the services.

In the unlikely event that your reel sustains damage whilst in the care of our service engineer, we assume full responsibility for such damage and will rectify the issue accordingly. Should your reel be lost or damaged whilst in transit with our chosen courier, we will handle the claims process on your behalf (noting that we will agree a reasonable cost price of your reel at the outset, for insurance purposes).

We use your personal data as set out in our Privacy Policy

How we use any personal data you give us is set out in our Privacy Policy.

You have several options for resolving disputes with us

Our complaints policy. Our Customer Service Team will do their best to resolve any problems you have with us or our services in accordance with our Complaints Policy.

Resolving disputes without going to court. Alternative dispute resolution is an optional process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you're not satisfied with the outcome you can still go to court.

You can go to court. These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.

Other important terms apply to our contract

We can transfer our contract with you, so that a different organisation is responsible for supplying your service. We'll contact you to let you know if we plan to do this. If you're unhappy with the transfer, you can contact our Customer Service Team to end the contract within 14 days of us telling you about it and we will refund you any payments you've made in advance for services not provided.

You can only transfer your contract with us to someone else if we agree to this. If we provide our prior written consent to any such transfer, we can require the new owner to prove you transferred the services to them, at our discretion.

Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce its terms and neither of us will need to ask anybody else to sign-off on ending or changing it.

If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.

Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you're not allowed to, but that doesn’t mean we can't do it later.